Refund Policy

1. Introduction

At Culinary Chronicles, we take pride in the quality of our products and services. We want you to be completely satisfied with your purchases. This Refund Policy outlines our procedures and guidelines regarding refunds for different types of purchases you may make through our website at gossipoasis.sbs.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this Refund Policy.

2. Digital Products

2.1 E-Books, Cookbooks, and Digital Recipe Collections

Due to the nature of digital products, all sales of e-books, digital cookbooks, and recipe collections are final and non-refundable once the download link has been accessed or the content has been delivered to your account.

However, we understand that issues can occur. If you experience technical difficulties accessing or downloading your purchased digital product, please contact our customer support team within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement download link.

If you have accidentally purchased the same digital product twice, please contact us within 7 days of the duplicate purchase with proof of both transactions, and we will refund the duplicate purchase.

2.2 Cooking Tutorials and Video Content

For digital cooking tutorials and video content:

• If you have not yet accessed or viewed the content, you may request a refund within 48 hours of purchase.
• If you have accessed or viewed the content but are unsatisfied with its quality, you may request a refund within 7 days of purchase. Please provide detailed feedback about why the content did not meet your expectations.

All refund requests for digital video content are evaluated on a case-by-case basis. We reserve the right to deny refund requests if we determine that a significant portion of the content has been consumed or if we suspect abuse of our refund policy.

3. Subscriptions

3.1 Newsletter and Premium Content Subscriptions

For paid newsletter subscriptions and premium content memberships:

• Monthly subscriptions: You may cancel your subscription at any time. However, we do not provide prorated refunds for the remainder of the current billing period. Your subscription will remain active until the end of your current billing cycle.
• Annual subscriptions: You may request a prorated refund within the first 14 days of a new annual subscription, or within 14 days of an automatic renewal. After this period, annual subscriptions are non-refundable, but you may still cancel to prevent future renewals.

To cancel a subscription, log into your account and visit the subscription management section, or contact our customer support team.

3.2 Cooking Class Subscriptions

For virtual cooking class subscriptions:

• If you have not participated in any classes during the current billing period, you may request a full refund within 7 days of payment.
• If you have attended one or more classes, you may cancel your subscription, but no refund will be issued for the current billing period.

In cases where technical issues prevented you from participating in scheduled classes, please contact our support team within 48 hours of the scheduled class, and we will either provide access to a recording of the missed class or issue a credit for a future class.

4. Physical Products

4.1 Merchandise and Cooking Equipment

For physical merchandise such as branded cooking equipment, apparel, or other non-consumable items:

• You may return items in their original, unused condition with tags and packaging intact within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• If an item arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage, and we will arrange for a replacement or refund.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

To initiate a return, please contact our customer service team to obtain a Return Authorization Number (RMA) before sending any items back.

4.2 Printed Cookbooks and Publications

For physical cookbooks and printed publications:

• Returns are accepted within 30 days of delivery if the item is in new, unread condition.
• If a book arrives damaged, please contact us within 7 days with photos of the damage, and we will send a replacement or issue a refund.

Please note that personalized or custom-made cookbooks cannot be returned unless they arrive damaged or have printing errors.

5. Events and Workshops

5.1 Virtual Cooking Workshops

For one-time virtual cooking workshops and events:

• Full refunds are available up to 48 hours before the scheduled event.
• Cancellations made within 48 hours of the event are eligible for a 50% refund or a credit toward a future workshop.
• No-shows or cancellations after the event has started are not eligible for refunds.

If we need to cancel or reschedule an event, you will be offered the choice of a full refund or transfer to the rescheduled date.

5.2 In-Person Cooking Classes and Food Tours

For in-person events, when available:

• Full refunds are available up to 7 days before the scheduled event.
• Cancellations made between 2-7 days before the event are eligible for a 50% refund or a credit toward a future event.
• Cancellations within 48 hours of the event are non-refundable.

You may transfer your reservation to another person at no additional cost by notifying us at least 24 hours before the event.

6. Gift Cards

Gift cards and gift certificates are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards have no expiration date and can be used for any product or service offered on our website.

If a gift card is lost or stolen, we may be able to issue a replacement if you can provide proof of purchase and the original gift card number.

7. Refund Process

7.1 How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: [email protected]
• Contact form on our website
• Phone: +442289198232 (during business hours: Monday-Friday, 9am-5pm GMT)

Please include the following information in your refund request:

• Your order number or transaction ID
• Date of purchase
• Item(s) for which you're requesting a refund
• Reason for the refund request
• Any relevant supporting documentation (e.g., photos of damaged items)

7.2 Refund Processing Time

Once your refund request is approved:

• Digital product refunds are typically processed within 3-5 business days.
• Subscription refunds are typically processed within 5-7 business days.
• Physical product refunds are processed within 10-14 business days after we receive the returned item.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

8. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside of the terms outlined in this policy due to extraordinary circumstances, please contact our customer support team. Such requests will be evaluated on a case-by-case basis.

In cases of unauthorized purchases or suspected fraud, please contact us immediately. We will cooperate with you and relevant authorities to resolve such situations.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: [email protected]
• By phone: +442289198232
• By mail: 5 Laura Lane, East Theo, SL4 1YB, United Kingdom